Mivoza | Handmade wooden toy for memory training

Processing Time: Orders are typically processed within one (1) business day.

Shipping Schedule: Orders are processed and shipped seven days a week, Monday through Sunday. Orders placed before 5:00 PM local time are generally shipped the same day.

Transit Time: Orders are shipped via trusted shipping carriers, with estimated transit times of 4–9 business days.

Estimated Total Delivery Time: Most orders are delivered within 5–10 business days, including processing and transit.

Shipping Costs: Free standard shipping is available on all orders.

Tracking: Tracking information is provided for every order once it has been shipped.

For complete shipping information, please review our Shipping Policy.

Return Window: Return requests must be submitted within 40 days of the confirmed delivery date.

Return Eligibility: Items must be returned in their original condition unless the return is related to a verified defect or production issue.

Return Shipping: Return shipping costs are covered for approved and eligible return requests.

Exchanges: Shipping costs for approved exchanges are covered by Kazama.

Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include supporting photos when possible so we can review the issue and assist with a resolution.

Lost or Missing Packages: Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier. Customers should contact the carrier directly or submit a claim using the available tracking information.

Post-Delivery Damage: Kazama is not responsible for damage caused by misuse, improper handling, or incorrect storage after delivery.

Refunds: Approved refunds are processed within 7 business days after the returned item has been received and inspected.

If you have any questions regarding returns or refunds, please contact us at info@kazamashop.com

For complete details, please review our Refund Policy.

We stand behind the quality of every product we offer. If you’re not completely satisfied with your purchase, you can return your order within 40 days of delivery for a full refund.

To start a return or request a refund, please access our Refund Portal below:

Refund Portal