Welcome to Kazama. We appreciate your visit and your interest in our products. These Terms of Service (“Terms”) explain the rules and conditions that apply when you access or use our website, kazamashop.com (the “Website”), including when you purchase products through our online store.

By visiting our Website, creating an account, or placing an order, you agree to these Terms and any policies referenced within them. If you do not agree with these Terms, please discontinue use of our Website.

Who We Are

Kazama is an online retail brand operated by LIQUID EDC PTY LTD that provides products through its ecommerce storefront.

Throughout these Terms, the words “we,” “us,” and “our” refer to Kazama. Your access to our Website and use of our services are subject to these Terms.

Section 1 – Acceptance of Terms

By using our Website, you confirm that you accept these Terms, along with any additional policies that apply to your purchase or use of our services, including:

• Privacy Policy

• Shipping Policy

• Refunds, Returns & Exchanges Policy

• Payment Policy

If you do not comply with these Terms or applicable policies, we reserve the right to restrict access to our Website or refuse service where permitted by law.

Section 2 – Eligibility

By using this Website, you confirm that you are legally capable of entering into a purchase agreement.

Customers must be at least eighteen (18) years old, or the legal age of majority in their jurisdiction, to place an order independently.

If you are under the required age, purchases must be completed with the involvement and approval of a parent or legal guardian.

Section 3 – Online Store Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You may not use our Website to:

• Violate applicable laws or regulations

• Introduce viruses, malware, or harmful code

• Attempt unauthorized access to our systems

• Interfere with Website functionality or security

• Use our products or services for prohibited activities

Any misuse of our Website may result in suspension or termination of access.

Section 4 – General Conditions

We reserve the right to refuse service, cancel orders, or limit purchases where permitted by law.

All content displayed on our Website, including text, images, graphics, logos, product descriptions, and other materials, is owned by or licensed to Kazama and may not be copied, reproduced, distributed, or used without prior written authorization.

Section 5 – Accuracy of Information

We make reasonable efforts to ensure that information displayed on our Website, including product descriptions, pricing, availability, and images, is accurate and up to date.

However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct information, update product details, modify pricing, or remove content when necessary without prior notice.

Section 6 – Changes to Products, Services, and Pricing

Product availability, pricing, descriptions, and services may change at any time.

Kazama reserves the right to modify, discontinue, or update products and services at our discretion.

We are not responsible for changes, suspensions, or discontinuations made in accordance with these Terms.

Section 7 – Products and Availability

Some products may be available exclusively online and may have limited availability.

We make reasonable efforts to display product images, colors, and other product characteristics accurately. However, actual product appearance may vary depending on device settings, lighting, and screen displays.

All purchases are subject to our Refunds, Returns & Exchanges Policy.

Section 8 – Billing and Account Information

When placing an order, you agree to provide accurate, complete, and current billing, payment, and shipping information.

You are responsible for ensuring that all information provided during checkout is correct.

We reserve the right to refuse, cancel, or limit orders if we identify suspected fraud, unauthorized activity, incorrect information, or unusual purchasing behavior.

Section 9 – Shipping and Delivery

Orders are processed according to the timelines outlined in our Shipping Policy.

General shipping information:

Processing Time:

Orders are typically processed within one (1) business day.

Shipping Schedule:

Orders are processed and shipped Monday through Friday, excluding holidays. Orders placed before 5:00 PM local time are generally processed the same day. Orders received after the daily cutoff are typically processed on the following business day.

Transit Time:

Estimated shipping transit time is approximately 4–9 business days, depending on destination, carrier operations, weather, and other circumstances outside our control.

Estimated Total Delivery Time:

Most orders arrive within approximately 5–10 business days, including processing and transit.

Shipping Costs:

Free standard shipping is available on all orders.

Tracking:

Tracking information is provided for all shipments once an order has been dispatched.

Customers are responsible for providing accurate shipping information during checkout. Kazama is not responsible for delays, failed deliveries, or shipping issues resulting from incorrect or incomplete information provided by the customer.

Section 10 – Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Refunds, Returns & Exchanges Policy.

General guidelines include:

Return Window:

Return requests must be submitted within forty (40) days of delivery.

Return Eligibility:

Items should be returned in their original condition unless the return relates to a verified defect or production issue.

Return Shipping:

Return shipping costs are covered for approved and eligible return requests.

Exchanges:

Shipping costs for approved exchanges are covered by Kazama.

Damaged or Incorrect Orders:

Customers should contact us within three (3) days of delivery and provide supporting information or photographs when requested.

Lost or Missing Packages:

If a shipment appears delayed or lost, customers should contact us so we can assist with reviewing the shipment status. Where applicable, customers may also need to work directly with the shipping carrier.

Post-Delivery Damage:

Kazama is not responsible for damage caused by misuse, improper handling, neglect, accidental damage, or incorrect storage after delivery.

For complete details, please review our Refunds, Returns & Exchanges Policy.

Section 11 – Privacy and Personal Information

We value your privacy and take reasonable steps to protect the personal information you provide through our Website. Personal information collected by Kazama is handled in accordance with our Privacy Policy.

Information we collect may be used to:

• Process and fulfill customer orders

• Provide shipping updates and customer support

• Improve our Website, products, and services

• Communicate with customers about orders, services, or promotions where permitted by law

Kazama does not sell customer personal information to third parties.

For more information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.

Section 12 – Optional Third-Party Services

Our Website may use or provide access to third-party tools, applications, platforms, or services that assist with operating our store and improving the customer experience.

These services are operated by independent third parties and may be governed by their own terms of service and privacy policies.

Kazama does not control or guarantee the availability, accuracy, security, or performance of third-party services. Use of such services is at your own discretion.

Section 13 – Third-Party Links

Our Website may contain links to websites, platforms, or other resources operated by third parties.

These links may be provided for convenience or informational purposes. Kazama does not control and is not responsible for the content, products, services, security, privacy practices, or policies of third-party websites.

Customers are encouraged to review the applicable terms and privacy policies before using any external website or service.

Section 14 – Customer Reviews, Feedback, and Submissions

If you provide Kazama with reviews, comments, feedback, suggestions, photographs, or other content, you grant us permission to use, reproduce, modify, publish, display, and distribute that content for legitimate business and marketing purposes where permitted by applicable law.

By submitting content, you confirm that:

• The information provided is accurate and reflects your genuine experience

• You have the necessary rights to submit the content

• The content does not infringe the rights of any third party

• The content does not contain unlawful, harmful, fraudulent, or misleading material

You remain responsible for any content you submit to us.

Section 15 – Errors, Inaccuracies, and Updates

We make reasonable efforts to keep the information on our Website accurate and current. However, occasional errors, omissions, or inaccuracies may occur.

Kazama reserves the right to correct or update:

• Product descriptions

• Pricing

• Product availability

• Promotions and offers

• Website content

• Other information displayed on the Website

Where permitted by applicable law, we may correct, update, or cancel an order if material information was found to be inaccurate after the order was submitted.

Section 16 – Prohibited Activities

You agree not to use our Website or services for any unlawful or unauthorized purpose, including but not limited to:

• Violating applicable laws or regulations

• Infringing intellectual property or other third-party rights

• Uploading viruses, malware, or other harmful code

• Collecting or attempting to obtain personal information without authorization

• Engaging in spam, phishing, scraping, or unauthorized data collection

• Attempting to bypass or interfere with Website security

• Disrupting the normal operation or functionality of the Website

Violation of these conditions may result in restricted, suspended, or terminated access to our Website.

Section 17 – Disclaimers and Limitation of Liability

Our Website, products, and services are provided on an “as is” and “as available” basis, except where otherwise required by applicable law.

Kazama does not guarantee that:

• The Website will always be available, uninterrupted, or free from errors

• Product availability will always remain unchanged

• Products will meet every individual preference or expectation

• Any particular result will be achieved through the use of our products

To the maximum extent permitted by applicable law, Kazama will not be liable for indirect, incidental, special, or consequential damages arising from or relating to the use of our Website, products, or services.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Section 18 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kazama, LIQUID EDC PTY LTD, and their affiliates, employees, contractors, and representatives from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms

• Your misuse of the Website or services

• Your violation of applicable laws or regulations

• Your violation of the rights of another person or entity

This may include reasonable legal expenses where permitted by law.

Section 19 – Termination

Kazama may restrict, suspend, or terminate access to the Website where reasonably necessary due to a violation of these Terms, misuse of our services, fraudulent activity, or conduct that may harm our business, customers, Website, or operations.

Termination will not affect any rights, obligations, or responsibilities that arose before termination.

Section 20 – Governing Law and Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refunds, Returns & Exchanges Policy, Payment Policy, and other policies referenced on the Website, constitute the agreement between you and Kazama regarding your use of the Website and our services.

These Terms are governed by and interpreted in accordance with the laws applicable to the business operations of LIQUID EDC PTY LTD in Australia.

Nothing in these Terms limits or removes any mandatory consumer protection rights that apply to customers under applicable law.

Section 21 – Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below.

Business Name:

Kazama

Operated by:

LIQUID EDC PTY LTD

Business Hours:

Monday–Friday, 9:00 AM – 5:00 PM AEST

Business Email:

info@kazamashop.com

Business Phone Number:

+1 (717) 807-5212

Business Address:

704–744 Lorimer Street

Port Melbourne, VIC 3207

Australia