Refund policy
At Kazama, customer satisfaction and a positive shopping experience are important to us. If you experience an issue with your order or your purchase does not meet your expectations, please contact us at info@kazamashop.com. Our team will review your request and work with you toward an appropriate resolution.
Return Eligibility
Return requests may be submitted within forty (40) days of the confirmed delivery date.
Eligible returns may include items that are:
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Defective
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Non-defective
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Damaged during manufacturing or production
To qualify for a return, the request must be submitted within the forty (40) day return period. Unless the return involves a verified defect or production issue, items should be returned in their original condition.
How to Start a Return
Once your return request has been reviewed and approved:
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Return instructions will be provided by email.
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Approved returns will receive assistance with return shipping.
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Items must be returned in accordance with the instructions provided to ensure proper processing.
Returns sent without prior approval may not be accepted or may experience delays in processing.
Return Shipping
Kazama covers return shipping costs for approved and eligible return requests.
Refund Processing
Once a returned item has been received and inspected:
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You will be notified whether your refund request has been approved or declined.
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Approved refunds are processed within seven (7) business days.
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Refunds are issued to the original payment method used at checkout.
Please note that your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.
Exchanges
Customers who would like to exchange an item for a different size, color, or available option may contact our support team.
To qualify for an exchange:
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Items must be returned in their original condition.
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Items should be unworn and unused unless the exchange relates to a verified defect.
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Exchange requests must be submitted by email.
Once an exchange has been approved, detailed return and exchange instructions will be provided. Shipping costs for approved exchanges are covered by Kazama.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within three (3) days of delivery.
When possible, please provide photographs of the item and its packaging to help us assess the issue. Approved requests may qualify for a replacement item or another appropriate resolution.
Lost or Missing Shipments
If your package appears to be delayed or lost while in transit, please contact us so we can assist with reviewing the shipment status.
If tracking information indicates that a package has been delivered but cannot be located, customers should contact the shipping carrier using the tracking information provided and follow the carrier's applicable claims process.
Kazama reviews delivery concerns individually and will provide assistance where reasonably possible.
Customer Responsibility After Delivery
Kazama is not responsible for damage occurring after delivery as a result of misuse, improper handling, accidental damage, neglect, or incorrect storage of the product.
Incorrect Shipping Information
Customers are responsible for reviewing and confirming that all shipping information entered during checkout is accurate and complete.
Orders shipped to an incorrect or incomplete address provided by the customer may not qualify for replacement, reimbursement, or refund.
Restocking Fees
Kazama does not charge restocking fees for approved returns.
Contact Information
If you have any questions regarding returns, exchanges, refunds, or eligibility requirements, please contact us using the information below.
Business Name:
Kazama
Operated by:
LIQUID EDC PTY LTD
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM AEST
Business Email:
Business Phone Number:
+1 (717) 807-5212
Business Address:
704–744 Lorimer Street
Port Melbourne, VIC 3207
Australia