Shipping policy
At Kazama, we are committed to processing and shipping orders as efficiently as possible. Our goal is to provide a reliable delivery experience while keeping customers informed throughout every stage of the fulfillment process.
Post Purchase Process
Once an order has been successfully placed:
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An order confirmation email will be sent to the email address provided at checkout.
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Orders are generally processed within one (1) business day.
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Tracking information will be emailed once the order has been shipped.
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Estimated total delivery time, including processing and transit, is generally between 5–10 business days.
Processing Schedule
Orders are processed and prepared for shipment Monday through Friday, excluding holidays.
Orders placed before 5:00 PM local time are generally processed the same day. Orders received after the daily cutoff are typically processed on the next business day.
While we make every reasonable effort to maintain our stated processing times, occasional delays may occur due to holidays, periods of increased order volume, severe weather, carrier disruptions, or other circumstances beyond our control.
Shipping Method
Orders are shipped using reliable shipping carriers selected according to the delivery destination, availability, and applicable service requirements.
Once your order has been dispatched, tracking information will be sent by email so you can monitor the progress of your shipment.
Estimated Transit Time
Shipping transit times generally range from 4–9 business days, depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
Delivery timeframes are estimates provided for guidance only and are not guaranteed.
Shipping Rates
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Free standard shipping is available on all orders.
Any applicable shipping information will be displayed during checkout before payment is completed.
Tracking Information
A shipping confirmation email containing your tracking number will be sent once your order has been handed over to the shipping carrier.
Customers can use the tracking information provided to monitor their shipment directly through the carrier's tracking system.
Carrier Responsibility After Shipment
Once an order has been handed over to the shipping carrier, responsibility for transportation and delivery rests with the carrier.
Kazama is not responsible for delays, delivery interruptions, lost packages, theft, or damage that occurs while a shipment is in the carrier's possession.
If a package is delayed, lost, arrives damaged, or is marked as delivered but cannot be located, customers should contact the shipping carrier using the tracking information provided or follow the carrier's applicable claims process.
Shipping Address Accuracy
Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.
Kazama is not responsible for shipping delays, failed deliveries, returned shipments, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
For More Information
If you have any questions regarding shipping, tracking, or delivery, please contact us using the information below.
Business Name:
Kazama
Operated by:
LIQUID EDC PTY LTD
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM AEST
Business Email:
Business Phone Number:
+1 (717) 807-5212
Business Address:
704–744 Lorimer Street
Port Melbourne, VIC 3207
Australia